Concerning analysis and evaluation, we offer our customers, different models, in order to test and improve performance through methods targeting five main pivots:
Human Resources: Testing the Quality of the business environment. As well as the happiness of employees.
Services and Products: This pivot tests the Level of acceptance and satisfaction for the quality of the services provided.
Procedures and Processes: Testing the level of smoothness of procedural processes in terms of the number of stages, the time required, as well as overlapping resources.
Facilities: It will test the level of facilities to the requirements of the model business environment in addition to the satisfactory customer experience.
Policies: Testing the quality of internal policies in accordance with the strategic objectives of the establishment.

Our experts master analysis and evaluation  tools including:

– Smart Apps.
– Mystery Shopper.
– Field and Digital Surveys.