traveler's experience

How to Improve The Traveler’s Experience

Improve the traveler’s experience



Tourism is one of the most important sources of national wealth for many countries, it is considered a resource of guaranteed revenue, tourism has become the focus of attention and purpose of countries when any country is interested in tourism, it will save a lot of expenses for citizens for tourism abroad, and tourism adds a resource of wealth from the best to raise the standard of living of citizens and make their commercial advantages to their advantage.

Attention to the provision of aircraft, trains, and hotels in addition to promoting tourism all this enhances the winning industries provided they are provided with the necessary administrative and technical competencies, and tourism is a business that is only used for the purpose of achieving financial profits, and these facilities are not rampant except because of their mismanagement.


  • Steps that contain the features of development and improvement targeted by airports.
  • Passenger duties.
  • Travel documents.
  • Airport counter.
  • Check-in.
  • After check-in.
  • The most important experiences in improving the experience of the passenger through airports.
  • Precautionary measures in the spread of COV.
  • Hamad International Airport expansions.
  • Ways to secure and improve the trains.
  • Why we should give so much importance to hotels.
  • Why hotels should use modern technology.
  • References.

Passenger duties:


Due to different conditions from carrier to carrier, you must ensure that the dimensions of the baggage charged do not exceed 65*75*100 years. You must ensure that the dimensions of carry-on baggage do not exceed 25*45*56 years.
The passenger should be aware of items prohibited from being placed in luggage such as weapons, explosive materials, compressed gases, and flammable materials.

The passenger must charge the liquids independently and ensure that the allowable number of 100 m100 m/pack is not exceeded. If the weight is exceeded, the passenger must pay an additional fee, and not exceeding the maximum weight of 32 kg recommends that the ship’s items not be shipped and carried with you.

In the event that valuables are stolen, the passenger will be directed to the airport police to file a report and obtain a reference number for telecommunication. Allows pet transport with the traveler and the documents of travel.

You must ensure that the passport is valid for at least 6 months from the beginning of the flight date until your return. In the case of a Saudi passport, it must be valid for at least 3 months if traveling to Arab countries, in the event of travel to foreign countries, the passport must be valid for at least 6 months.

Please head to domestic terminal 5 in case of domestic flights, Terminal 2 in case of international flights, Middle East, NASA, and Terminal 1 for the rest of the flight. If there are children in the passport, make sure the visa guarantees them.

Be careful to obtain the required visas needed for some countries taking into account the obtaining visas well insufficient time from the date of travel, as obtaining them varies from nationality to nationality and by country.

Make sure you carry the necessary medical documents required to clarify your health condition. Some countries require transit visas and exit and return visas, so these requirements must be reviewed before traveling.

Make sure you carry your ID when travelling on domestic flights. In case of loss of passport or problem, you must inform the embassy immediately.  You must check your mobile number and book a confirmed flight.

Make sure your ticket is valid within the time limit in order to avoid canceling the flight booking.  Be careful to choose seats in advance
Be careful to get to the airport at least 3 hours before take-off.

Airport Counter:

Passengers should be sure to come to the airport 3 hours before take-off time in case of additional baggage. If you lose anything at the airport, you should go to the lost and lost office. A counter is available to record passengers up to 4 hours prior to take-off.



The passenger can choose a seat inside the aircraft at his or her will. Provide the employee with your travel documents and flight ticket and inform him of the number of luggage you have.

When travelling first class and business, you will be offered an invitation card to host in first class lounges and business
Luggage and bags are accepted on the preview platforms on the same day as travel, baggage will pass the security check.

After check-in:
  • Attention must be drawn to the mobilization of the exit card for foreigners, to be submitted to the passport authorities.
  • The passenger must head to the exit lounge immediately after the completion of the procedures in order to catch up with his flight.
  • You must follow the gate number and time shown on the screen if they differ from the ticket.
  • When the flight is announced on time, you must be present at the boarding gates of your flight, the air carrier staff will match the travel documents of the boarding ticket.
  • The metal detector does not pose any risks and security to pregnant women and their children.
On arrival
  • You must go to the baggage claim area and ensure that the card you have matches the one on the luggage.
  • Your ticket and baggage cards must be kept until your luggage is delivered.
  • If you have a wheelchair, it can be picked up from the luggage desk.
  • You must head to the passenger platform to check-in if you have a continuing flight.
  • If you have return flight bookings, you should confirm them.

Civil aviation agencies do their utmost to improve access to the best quality services for passengers, strives to strengthen cooperation between all their airports in order to improve the overall passenger experience, and seeks to develop and strengthen their infrastructure in accordance with international quality standards in order to improve operational efficiency and service levels.

To reach the best new innovations and practices in this field and then discuss the Civil Aviation Conference 2019 held in Riyadh from 1:2 April 2019 and organized by the General Authority for Civil Aviation, in order to determine quality standards and levels and document cooperation between all airports by air and keen airports to develop and strengthen their infrastructure in accordance with quality standards in order to improve Operational efficiency and service levels.

During the conference, the General Authority is interested in highlighting its continued improvement and development of services provided to passengers to reach a competitive and advanced level globally, in accordance with the best international standards, which has led to improving and developing the services provided to passengers, facilitating travel and reducing the time it takes passengers to complete the required procedures before boarding the aircraft.

The Authority is keen to improve the experience of passengers under indicators and standards of performance measurement through which supervision and monitoring of the services provided to passengers and the development of these services by analyzing and collecting their feedback and comments provided through social media such as surveys and questionnaires and follow-up and monitoring the application of performance indicators for the quality of services provided to passengers at airports, and measuring the satisfaction of passengers, in this context, the General Aviation Authority has taken some steps to develop and improve the level of services provided to passengers, including: making inspection visits to airports, recording passenger comments and observations and reporting continuously and regularly on the satisfaction of passengers at airports to work and organize 19 criteria to measure the quality of services such as: polls and questionnaires Passenger satisfaction – passenger waiting times to the highest international standards.

400 indicators of services and facilities for airport passengers have been developed, such as signage – cleanliness to ensure interaction with the passenger as soon as possible, the General Aviation Authority has consolidated the channels of communication through a unified call center (8001168888) and extended the time limit for receiving special inquiries, suggestions, and complaints about passengers to be throughout the day, and worked a booklet to guide passengers while they are at airports, and to enhance the level of transparency with passengers, the campaign was launched ( your right is saved ) to be defined Travellers have their rights in accordance with the executive regulations to protect the rights of passengers, the way of communicating to make suggestions, observations and complaints regarding the level of services provided to them, and the preparation of opinion polls and questionnaires at various airports to assess the quality of service provided, with the aim of helping to improve and develop services to effectively meet the needs of passengers.

Detailed reports were prepared on the satisfaction of passengers at 4 major airports: King Khalid International Airport (Riyadh) Prince Mohammed bin Abdulaziz AldoLee Airport (Medina) King Fahd International Airport, King Abdulaziz International Airport (Jeddah)and these reports were submitted to officials of the General Authority for Civil Aviation, as published in all means of communication Social in Both Arabic and English, passenger satisfaction with airport services in 2018 (70%), with 8,209,086 votes, of whom 5,754,267 were positive.

The most important experiences in improving and developing the experience of the passenger through airports:


Abu Dhabi International Airport:

To begin the trial of the smart travel system developed through Abu Dhabi airports with Convergent A.I., which is supported by artificial intelligence technologies, to reduce queues, simplify and speed up operations at various airport facilities to provide a pleasant and seamless experience for passengers.

This new system relies on artificial intelligence, big data, accurate modeling, and passenger feedback assessment to improve and develop a variety of operations at Abu Dhabi International Airport.

The most prominent of these measures: the smooth and easy termination of passport procedures, passenger times, and departure times
Through existing experiences, a group of passengers has been informed of the optimal time of arrival at Abu Dhabi International Airport, which focuses on regulating passenger arrival time at the airport to reduce congestion, ease of application of social spacing procedures, reduced queues, and as this procedure continues to be implemented with ai support, the system will become smarter than ever and will save passengers time through the airport.

Providing smart travel technology at airports is a very important step in keeping pace with technological progress, improvement, and continuous development that will help build and establish a better future for the passenger experience.

In the midst of the Krona tragedy, 10 major routes have been followed to achieve precautionary measures at all airports in order to ensure a positive and safe experience for all passengers:

– Passing through smart sterilization gates: The first step in passengers’ journey is through smart sterilization gates located at airport main exits and entrances that measure temperatures for passengers upon entry through a gate that alerts if there is a passenger with a higher temperature than normal.

– Use of contactless elevators: The second step of the passenger journey is to use elevators equipped with contact control systems and techniques by pointing by hand remotely towards the options described on the control panel, which help passengers climb the electrical stairs equipped with self-sterilization systems.

– Passengers get muzzles and gloves through smart devices: Before travelers start their journey, they must get muzzles and gloves that are available by airports through smart devices.
– Passenger traffic through thermal monitoring cameras: The fourth stage is the passage of passengers through thermal monitoring cameras located at the entrance to the check-in area.

Use airline applications:

Phase 5 of check-in at the airport to complete online procedures or use airline applications. Passenger Facial Recognition System: The sixth stage is the arrival of passengers to check-in at the airport and is done by a facial recognition system to check the safety and health of passengers at the airport.

Business Lounge:

the seventh stage comes with the arrival of passengers in the business lounge, which applies precautionary measures by sterilization and the application of social spacing procedures between passengers and makes sure that workers wear personal protection.

Crossing at the thermal screening point:

The eighth step begins with passengers arriving at the plane and crossing from the thermal screening point supported by monitoring cameras. The camera checks the temperature of passengers and if they wear facial muzzles and gloves and alerts if they are not worn
Smart Shopping: Traveler’s note that shopping malls are suspended to ensure the application of physical spacing procedures and to maintain the safety of passengers, while passengers can do shopping by using mobile applications and free-market websites at airports and deliver their orders of choice before boarding.

Boarding pass:

The last stage of passengers’ boarding journey steps comes where physical spacing procedures are applied by calling a certain number of passengers at a time and when passengers pass through the gate, they are asked to scan their boarding pass themselves and check their passports for verification.

Airports have taken several preventive measures at their various facilities to maintain the safety and health of passengers to reduce the spread of the Virus Corona.
The General Aviation Authority has provided a range of initiatives and services to passengers and highlights their rights and duties during the journey through legislation and regulations to protect their rights and care for their services and develop and improve the travel service.

Given the importance of this, the Authority has established a specialized department, the General Administration for the Protection and Quality of Passengers, which has drawn up a list of passenger rights.

The portal has provided a number of services that are interested in improving and developing the passenger experience and improving the quality of services through specialized platforms for suggestions and complaints, receiving inquiries, guidelines for passengers and some air transport obligations, and attention to the quality of the passenger through the Center of Khadmeh works throughout the day
Passengers can speak directly through the portal with the digital assistant to inquire about their rights to their duties and see what to do during the flight during the spread of Virus Corona and the digital assistant receives suggestions and complaints from passengers from airports and air carriers as well as an automated response through Twitter.

All this is to guide travellers on all topics related to protecting their rights and to improve the quality of the services provided.


Hamad International Airport (Qatar) capacities:

Hamad International Airport’s expansions are boosting its operational career and supporting the growth of Qatar Airways plans. In addition to the diverse support for Qatar’s booming economy. He pointed out that the expansion consists of two phases, which increased the capacity of Hamad International Airport and provided a number of jobs that require high skills.

Phase (a) of expansion will be ahead of the 2022 FIFA World Cup in Qatar, which looks to increase the capacity and revenues of the airport to more than 53 million passengers by enhancing many positives to the dimensions of the airport by combining the refreshing environment that provides green spaces and world-class artworks with modern and modern concepts of shopping malls restaurants and many entertainment facilities and attractions all under a spacious station.

The Airport Authority seeks to reduce distances within the airport and ensure speed of access and roaming within the facilities at the airport and will allow water bodies and green spaces to relax and rest provided by nature, thus ensuring a pleasant and unique experience for passengers.

Among the most important expansions taken by Hamad International Airport are:
Frequent sterilization:

Frequent sterilization is one of the most important measures taken by Hamad International Airport in the Coronapandemic, where the airport is equipped to deal with these unprecedented changes in airport operations, and Hamad International Airport followed the guidelines and procedures of the Ministry of Health who about sterilization of frequent passengers during the main communication points and focus on physical spacing within the airport.

These include the development of explanatory signs, floor posters, and spaced seats throughout the rain in order to remind and educate travellers to follow preventive precautions.

A specialized all-day clinic has also been established, run by the Ministry of Health, for medical examination procedures and dealing with all travellers infected with the CORONA virus, as well as providing staff with special training to ensure that they follow safety and health standards. At the end of July 2020, Hamad International Airport distributed 10,699 pairs of hand gloves and 114,000 face masks to passengers and staff and mobilized 952 automatic sterile machines as well as 265 hand sanitizers throughout the airport.

Advanced technology:

Hamad International Airport has used the latest technology in coronavirus precautionary measures such as smart test helmets – disinfectant robots – disinfecting luggage through UV radiation to raise the level of health quality at the airport. The the-contactless travel experience with biomedical technology such as self-check-in – passport points – bag delivery at key points of contact has also been provided.

Operational flexibility:

Operational flexibility is the result of communicating with a qualified team capable of transforming ideas into business plans and because of the hard work and leadership strategy of the Hamad Airport team, the airport has become the first airport to receive a business continuity management system certification by the British Institute.


The first step towards increasing and increasing traffic and travel is to create passenger confidence in air travel.  Hamad International Airport allows its doors to be kept open during the Corona pandemic to repatriate stranded passengers and transport goods around the world. They are committed to the right procedures that ensure the health and safety of travellers.

advanced technologies:

Hamad International Airport has sought to adopt state-of-the-art technologies to ensure a seamless and enjoyable travel experience and operational excellence. Hamad International Airport has made significant achievements in adapting to the Corona pandemic, and smart solutions are used more than ever in terms of passenger comfort and maintaining operational excellence.

Hamad International Airport’s effective and flexible approach to the development and use of the best technology has helped ensure that innovative solutions are applied to adapt to the CORONA pandemic. Using artificial intelligence and computer vision WMdevelop the airport’s internal teams and an automated facial recognition system and make sure face masks are worn, this system has been integrated with thermal scanning points located throughout the airport.

Airport operations have also been improved by investing in the use of smart screening helmets, a wearable, safe and effective workable helmet, allowing temperature measurement without using advanced and advanced techniques such as artificial uniforms – infrared thermal imaging and augmented reality screens. Hygiene quality standards have also been raised by installing UV disinfection tunnels inside the airport to clear luggage and bags from passengers.

Physical contact has also been reduced and reduced at security checkpoints as Hamad International Airport has installed C2 technology to make the inspection process faster and safer for staff and passengers, the latest screening technology that allows transit passengers to move through checkpoints without having to remove electronic devices from their bags.

Reducing waiting: Qatar is preparing to welcome thousands of passengers during the 2022 FIFA World Cup. Hamad International Airport has developed a plan for expansion and development at multiple points in order to enhance the airport’s capacity to receive as many passengers as possible in cooperation with the High Project Committee.

Hamad International Airport focuses on reducing passenger waiting times at various airport contact points with the help of state-of-the-art technology.
– Hamad International Airport will begin the second phase of its development and expansion plan after the end of the 2022 World Cup, which will allow passengers to move easily from one point to another and will enable the airport to operate as a single and dynamic terminal.

Operational Excellence:

Hamad International Airport ranked third in the world, after which it was awarded the Best Airport award in the Middle East, a testament to the airport’s commitment to focusing and caring for passengers and operational excellence. Where the airport was constantly honored
It became the third best airport in the world by Skytrax in 2020.

Hamad International Airport has been named the best airport in the Middle East for six consecutive years. These awards result from the high level of skills of their administrators and staff and respond to and understand the needs of travelers and make a pleasant and comfortable travel experience for travelers. This global recognition will enable them to further enhance and develop their advantages and use the best technologies that will make this airport a favorite of international travellers.

Passenger Expectations:

Hamad International Airport is designed to meet and exceed passenger expectations as the airport integrates a range of international artworks, shopping malls, contemporary restaurants, and pleasant entertainment facilities in the terminal, which is estimated to be about 40,000 square meters.
Hamad International Airport has also received more than 90 brands, often the first at the airport level regionally or globally. The airport is designed to ensure the comfort and well-being of passengers.

Trains and railways

Transport networks are led by economic developments and improvements and are, over time, the most important hubs of urban development in rural areas and cities. Transport networks also facilitate the movement of individuals and capital, the exchange of services and goods between many regions, and work to increase capital and labour productivity. As transport networks expand and spread in countries, their means of production help reduce and reduce costs and increase competition. In the 19th century, trains were the most important major means of transport. The area witnessed the establishment and establishment of many railways, the most famous of which was the Hijaz railway, and the railways connected the Nile Valley and the Levant region before the loss of Palestine.

Train travel has a lot of positives that are not available in other means of travel, such as a car or plane. One of the most important of these possibilities is to devote time to enjoying rural and desert areas, landscapes, terrain, villages, cities, and the most important historical landmarks along the route. This feature is increasingly important in God-given tourist areas with vast rural areas or stunning landscapes, and attractive cultural landmarks.

– Train travel is also characterized by the low cost of travel.
– Train travel is more economical than travelling by car if the number of passengers is high, or in areas where the price of fuel is high.
– The train may be faster than travelling by car if trains run at high speeds and have limited stops.
– Train travel is less stressful and tired because you can walk around, move and sleep without driving responsibilities.
– Because train friction plants are considered low, they are less polluting to the environment.

Ways to secure and improve the bobio larsciencetrains: 

The journey by train can be smooth, enjoyable, without any accidents, and can be very bad and miserable. In the quarter of this year, a series of delays and deviations from the railways occurred within a station in New York, the busiest in North America, and because of the worn-out equipment caused the interruption of flights at the station, this equipment will be developed with plans for the necessary repairs.

– We still have a lot of time to get rid of the problems associated with trains and we are still suffering from railways that transport passengers from old infrastructure, poor equipment, and poor funding.

-Trains are the safest means and there are some steps to improve and develop trains and railways to make trains safer, faster and more efficient.

Positive train control technology:

This technology prevents accidents by stopping the train before getting into trouble. The train is equipped with GPS and radio signals to identify rail barriers and see when speed should be reduced depending on weight and speed.

If the train is travelling at high speeds and the employee does not pay attention to the stop signal, positive control technology can activate the brakes before the train derails or collides with another train.
Development is underway to identify trains by detecting people, cars or trees on the railway.


When the car is hit by a collision, the hood absorbs the shock designed to collapse, in order to protect passengers – it has been pointed out that it is difficult to design crash zones for trains where the car needs a lot of testing procedures to make sure it collapses properly, but the cost of tests will increase due to the large size of train cars from cars.

– Recently, computers have been acquired that can trigger collision scenarios and then predict how the train carriage responds, allowing the engineer to design suitable collapse areas. Most trains are currently provided with this feature in order to ensure the safety of passengers.


There are ways to detect and identify problems before they occur by testing railway equipment to see how to improve and develop it or when you will need to reset by exposing train cars to the worst conditions in laboratories to see how much crack and corrosion they can withstand before the collapse occurs. There are also other techniques and systems in order to check tracks and trains before service to see how fast they age.

-Other engineers are developing and improving sensors that can be placed to examine the track as the train moves to avoid any defects
One of the disadvantages of the tracks is the presence of gaps in the rafters that support rails, and if left behind, these rafters can block the train’s path or reduce its movement.
– A vacuum sensor is created by reading minor changes in train traffic as it passes over it.


Railway companies have been testing drones where they have been able to examine areas that are difficult for staff to access, such as bridges.
These aircraft can be caught under bridges and also work in bad and dangerous weather, such as severe winter colds that can cause rail cracks and can help rail companies respond to emergencies.
– When the train is in an accident, these aircraft can tell the first people heading towards the accident at temperature. Chemicals and existing risks.
– These aircraft can place sensors and then drop them over the scene and then get readings by dispensing with an employee wearing a protective suit to enter the scene to put on the sensors and then get out.

High-speed rail:

Amtak trains between Boston and Washington can travel at high speeds of up to 211 km/h, but there are several areas of the track that do not carry speeds above 40 km/h.
However, there are reasons to wish for high-speed trains, as California plans to build high-speed trains between Los Angeles and San Francisco that can run at 321 km/h.
Japan is famous for its bullet trains, but it is not the only reason for the operation of the Shinkansen lines, which are famous for their precise dates.
Rail transport is one of the most important modes of transport, including trains, subways, and tramways.
Rail transport is used to transport passengers and goods through trains and carriages dedicated to rail traffic.
The civil railway connects each other and connects countries, but also continents.




Why we should give great importance to hotels?

Hotel owners often tell us technical maintenance, staff training, ongoing promotions, and expenses, and that hotel business are focused on the guest experience.
Technology is able to develop and improve the guest experience on the one hand and is less dependent on workers and employees on the other, which leads to the saving and increase of financial revenues.


Why hotels should use modern technology?

Hotels seek to use devices that can communicate with each other through the Internet, which enhances the use of IoT technology and system, so regular devices can send data and independence, which makes them smart.
IoT technology accelerates intelligent growth, and some devices can decipher and identify information codes from the Internet, allowing us to respond intelligently or independently to user instructions.


Technology improves the guest experience by:

Enable the guest to complete the registration via smartphones instead of in-attendance.  The guest can control the features of the room by recognizing sounds such as lights, curtains, air conditioners, and TV. Downloading the switchboard can replace the voice-activated butler service.
Personal assistance service is available through Robert Multilingual throughout the day and the rate of human error can be reduced by using automated recognition service lists.


Hotels become more cost-effective by using technology where:
  • The number of protection staff can be reduced by replacing them with facial recognition systems.
  • The response will be automated and therefore fewer office staff.
  • Dispensing with baggage handlers and lifts because these tasks can be automated.
  • Reduce the number of housekeeping staff with smart cleaning devices.
  • Reduce the number of service employees by replacing them with smart robots.

However, some guests will prefer the human factor because they are not as familiar with the tremendous technological advances as the elderly, so hotels must provide comprehensive and varied services to guests to ensure that they have options that combine the human factor with modern technology.



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