Simulation Model for improving the “Patient Experience”
Health Care -Experiential Training
Experiential Training through role simulations and real-world decisions is a methodology that has achieved significant and tangible success in a range of businesses and across a variety of learning needs for more than 30 years worldwide.
Is it important for unit managers (wards) or clinics to understand the main procedures needed to maintain superior and sustainable performance in individuals that affect the overall impression of the quality of services in the hospital?
The simulation board is usually designed for unit managers (ward) or clinics and nursing staff to enable them to experience a “working day” in the life of the unit manager.
Participants, who manage their own units (Pediatrics Clinic, Gynecology Clinic, Emergency, Intensive Care Unit, Surgery, Dermatology, Hypnotics) are assigned as a business to understand the financial cycle, use the allocated resources and understand their various strengths and weaknesses within the work team in order to improve the team dynamic and its productivity. Through a realistic trading session, participants do everything they can, make decisions and have a great experience and rich practice without any risks.
-Determine the time course for each procedure: doctors, patients, and administrators.
-Formal staff, part-time staff, agency staff, skilled and unqualified staff, staff motivation index, overtime, assigning the right person to each task, identifying the skills required to treat each patient in the different wards, mixing agency and staff.
-Different types of suites – beds, length of stay and time.
-Service – food, linen, hygiene.
-Hospital reputation and physician relations.
-Budget management, training and development.
Hospital management
Hospital management simulation model, designed for department heads within the hospital, is used as a means of illustrating how relationships affect business flow within the hospital. Exercises designed to enhance relationships between the various players play a central role in this intervention.
The simulation model will provide management of the following problems:
• Accurate forecasting of patient numbers and effective resource planning.
• The combination of resources and capabilities that must be provided to run a successful hospital.
• The role of relationships with physicians and specialists in maintaining patient numbers in
hospital.
• Details that affect the patient’s experience and its importance in the sustainability of work capacity.
• The cooperation required between departments to ensure the smooth movement of patients through the level of services provided (high rating).
Participants are assigned teams that act as a hospital management committee and compete with other teams to achieve the best results in terms of profitability and sustainability. Following a realistic business process, participants make decisions that they would normally encounter during business operations, such as hiring (including a mix of permanent and temporary staff), investing their time In building important relationships, capital motivates investment and the best external facilities.
Teams run a number of hands-on rounds after which financial records are compiled and analyzed to determine the decisions and behaviors that led to the bottom line. A critical component of this intervention is the integration of activities and debriefings related to the role relationships play throughout the value chain. Lessons learned in the simulation relate to the actual working situation of the participants. The accounting documents used in the simulation are customized to use your company’s financial terminology and formats.
