Simulation Model for improving the “Patient Experience”
Health Care -Experiential Training
Experiential Training through role simulations and real-world decisions is a methodology that has achieved significant and tangible success in a range of businesses and across a variety of learning needs for more than 30 years worldwide.
Is it important for unit managers (wards) or clinics to understand the main procedures needed to maintain superior and sustainable performance in individuals that affect the overall impression of the quality of services in the hospital?
The simulation board is usually designed for unit managers (ward) or clinics and nursing staff to enable them to experience a “working day” in the life of the unit manager.
Participants, who manage their own units (Pediatrics Clinic, Gynecology Clinic, Emergency, Intensive Care Unit, Surgery, Dermatology, Hypnotics) are assigned as a business to understand the financial cycle, use the allocated resources and understand their various strengths and weaknesses within the work team in order to improve the team dynamic and its productivity. Through a realistic trading session, participants do everything they can, make decisions and have a great experience and rich practice without any risks.
-Determine the time course for each procedure: doctors, patients, and administrators.
-Formal staff, part-time staff, agency staff, skilled and unqualified staff, staff motivation index, overtime, assigning the right person to each task, identifying the skills required to treat each patient in the different wards, mixing agency and staff.
-Different types of suites – beds, length of stay and time.
-Service – food, linen, hygiene.
-Hospital reputation and physician relations.
-Budget management, training and development.